Refund policy

RETURN & REFUND POLICY

We want every AZADI MESSAGE order to reach you in excellent condition.

1. Returns & Exchanges
Eligible return or exchange requests must be made within 3 days of delivery. Products must be unworn, unwashed, unaltered, and returned with original tags and packaging.

2. Size Exchange
We offer one size exchange per order, subject to availability.

3. Wrong, Damaged or Defective Products
If you receive an incorrect, damaged, or defective product, contact us with your order number and clear photos or video. After verification, we will arrange an appropriate replacement, exchange, or refund as applicable.

4. Change of Mind
Eligible change-of-mind returns may be accepted when the product is unused and in original condition. Return shipping may be the customer's responsibility, subject to applicable law.

5. Non-Returnable Condition
Products that have been worn, washed, altered, or damaged after delivery are not eligible for a normal return or exchange. This does not affect any rights available under applicable law.

6. Return Process
Please contact us by email or WhatsApp before sending any product back. For an approved return or exchange, we will provide the necessary return instructions.

7. Inspection
Returned products may be inspected before an exchange or refund is processed.

8. Refunds
Approved refunds will be processed through the original payment method where possible after the returned product has been received and inspected.

9. Order Cancellation
Cancellation requests must be made before the order is dispatched. Once dispatched, cancellation may no longer be possible. If a dispatched order is returned to us, the applicable return process and refund rules will apply.

10. Contact
For assistance with returns, exchanges, or refunds:

Email: [azadi257771@gmail.com]
WhatsApp: [8509520760]

Please include your order number when contacting us.